Status codes and errors
The table below indicates error codes related to Clickatell’s payment APIs.
|
HTTP Status Code |
Response Code |
Response Message |
| Customer Account Validation API | ||
| 202 | 4010 | Service not found – (610) |
| Financial Lookup API | ||
| 400 | Product ID 12345 does not exist | |
| In-Flight Transaction Check API |
||
| 404 | Client transaction reference ID 12345 not found | |
| 400 | Missing parameter; at least one of these parameters are mandatory: raasTxnRef, clientTxnRef or reserveFundsTxnRef | |
| MNO Lookup API | ||
| 9010 | 9010 | Incorrect MSISDN country combination |
| 400 | 9020 | Unable to identify operator |
| 9030 | Timeout | |
| Notification API | ||
| 400 | Channel not configured for client OR invalid value for field clientNotificationRef | |
| Product Lookup API | ||
| 204 | No products found | |
| 500 | Product type ID does not exist | |
| 400 | Product ID does not exist | |
| Reserve and Transact API | ||
| 400 | 4000 | Bad format: sourceIdentifier |
| Reserve Funds API | ||
| 2010 | Insufficient funds | |
| 2020 | Invalid authentication code or unknown sourceIdentifier | |
| 2030 | Account not mapped | |
| 2040 | Maximum amount exceeded | |
| 2050 | Below minimum amount | |
| 2060 | Internal timeout | |
| 2070 | sourceIdentifier blacklisted | |
| 2080 | Account inactive | |
| 2090 | Unknown error | |
| Security Service API | ||
| 400 | Invalid client secret OR UNKNOWN_CLIENT: Client was not identified by any client authenticator OR invalid GRANT_TYPE | |
| Transact API | ||
| 400 | 4000 | Bad format: sourceIdentifier |
| 0000 | Processing request | |
| 0001 | Unexpected error | |
| 2040 | Maximum amount exceeded | |
| 2050 | Below minimum amount | |
| 2055 | Invalid fee amount | |
| 2060 | Internal timeout | |
| 2070 | sourceIdentifier blacklisted | |
| 2090 | Unknown error | |
| Transact Result API | ||
| 2201 | The supplier was unable to complete this request | |
| 2210 | Invalid data format/validation error | |
| 2213 | Invalid MSISDN used | |
| 2214 | Invalid recharge performed or unable to perform recharge | |
| 2225 | System volumes exceeded | |
| 2226 | Problem processing the transaction | |
| 2239 | Timeout connecting to supplier | |
| 2242 | Maximum transactions per time period exceeded by MSISDN | |
| 2407 | Total purchase value exceeds available client limit | |
| 2508 | MSISDN is blacklisted | |
| 2509 | Total purchase value too low | |
| 2511 | Total purchase value incorrect increment | |
| 2520 | Supplier is currently offline | |
| 2523 | Invalid channel ID | |
| 2601 | Incomplete transaction – outbound to supplier | |
| 2603 | Incomplete transaction | |
| 9001 | Funds reservation was uncertain (e.g. if there is a timeout waiting for a funds reservation response). In this case, if the funds reservation could not be located, the client can also respond with an HTTP 404 (not found) to indicate this. | |
| 9999 | Pending response code | |
| Transaction Lookup API | ||
| 404 | Client transaction reference ID: ‘1102972923’ not found | |
| 400 | At least one of these parameters are mandatory: raasTxnRef, clientTxnRef or reserveFundsTxnRef | |
| 0000 | Transaction processing | |
| 2010 | Insufficient funds | |
| 2020 | Invalid authentication code or unknown sourceIdentifier | |
| 2030 | Account not mapped | |
| 2040 | Maximum amount exceeded | |
| 2050 | Below minimum amount | |
| 2060 | Internal timeout | |
| 2070 | sourceIdentifier blacklisted | |
| 2080 | Account inactive | |
| 2090 | Unknown error | |
| User Transaction Lookup API | ||
| 404 | No transactions found for user | |
| 400 | No user found for that identifier | |
| Token Lookup API | ||
| 404 | No tokens found OR no user found for that identifier | |
Channels
Find the most up-to-date information about the channels available to communicate with your clients.
SMS
Enable any application, website or system to facilitate local or international one- or two-way SMS communication via an easy one-step integration with our HTTP API.
Documentation
One API
Communicate with your mobile customers via multiple communication channels with a single integration. You can send and receive messages on both WhatsApp and SMS without the overhead of programming individual channels.
Documentation
As an authorized WhatsApp Business Solution Provider, we assist you in applying for a WhatsApp Business account and number. Integrate with other powerful features available on our platform via our One API.
Documentation
Products
Find the most up-to-date information about the products we offer and how to elevate your engagement with customers.
Chat 2 Pay
Send payment requests to customers via chat for secure, contactless payment experiences.
Documentation
Chat Desk
An easy-to-use web-based application that enables real-time communication with your customers via a single web interface.
Documentation
Chat Flow
A web-based application that allows you to quickly and collaboratively design and deploy conversational experiences across multiple chat applications and connect it to your organization's core functional APIs.
Documentation
Campaign Manager
An online tool that allows you to create a custom SMS campaign within minutes - no coding or developers required.
Documentation
Marketplace
Find the most up-to-date information about Clickatell's Marketplace and how you can utilize it for the distribution and payment acceptance of digital products.
Bank Interfaces API
An explanation of the way Clickatell and banks interact with one another when dealing with purchases.
Documentation
Transact Result API
Initiates the delivery of the transaction result for a purchase that was made through Clickatell after Clickatell facilitated the dispensing of the product.
Documentation
Reserve and Transact API
Initiates a purchase and fund reservation request to Clickatell.
Documentation
Security Service API
Request authentication tokens to use in all other Clickatell API calls.
Documentation
Transact
A cloud-based platform that allows for the distribution and payment acceptance of multiple digital products.
Documentation
In-Flight Transaction Check API
Used prior to a purchase instruction to confirm that no similar transaction is in progress.
Documentation
User Transaction Lookup API
Identify if a new transaction is similar to one of the user's recent transactions so the response details can be used to pre-emptively complete the current transaction details.
Documentation
Customer Account Validation API
Validate a customer's bill payment account number prior to submitting the bill payment purchase request to the vendor.
Documentation
MNO Lookup API
Derive the specific mobile network operator (MNO) for the specified MSISDN.
Documentation
Token Lookup API
Look up tokens/vouchers to present back to the buyer/customer who purchased token-related products via Clickatell's platform.
Documentation
Notifications API
Send notifications to buyer/recipient using different channels.
Documentation
Transaction Lookup API
Used after a purchase to confirm the transaction status.
Documentation
Financial Terms Lookup API
Display the correct fee and settlement amounts as per the contractual agreement for the SKU being purchased.
Documentation
Other Resources
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