Errors Table

Error Code

HTTP Status Code

Error Message

Global Level

Message Level

1

401

Invalid or missing integration API Key

x

2

400

Account is not active

x

3

400

Integration is not active

x

7

401

Originating IP address is not approved in your account

x

18

500

Internal error

x

x

19

503

Internal error, please retry

x

x

Generic errors (shared by all channels)

20

402

Insufficient account balance

x

21

400

Payload data is malformed

x

22

400

Maximum messages per request payload exceeded

x

23

400

Invalid or missing parameter: (parameter name)

x

24

400

Maximum message content size exceeded

x

25

400

Invalid recipient address: (MSISDN)

x

26

400

Recipient opted out

x

27

400

Recipient not available on channel

x

28

400

Recipient not available on sandbox

x

29

Reserved

30

400

Content type not supported

x

31

400

Media file size exceeds limit of xx MB

x

32

400

Media payload size exceeds limit of xx MB

x

33

400

Media item not found

x

34 to 37

Reserved

38

400

Channel/feature is not active on integration

x

39

400

Channel is not available on integration

x

40

400

Character set is not supported: (charset)

x

41

400

Resource does not exist

x

42

400

HTTP method is not supported on this resource

x

43

400

Rate limit

x

x

44

400

FROM number is suspended

x

45

400

FROM number is not related to integration

x

46

400

Demo access has expired

x

Channel-specific errors: SMS

100

400

Maximum message parts exceeded

x

101

400

Destination does not support two-way messaging

x

110

400

USA country limit: must use two-way integration

x

111

400

USA country limit: must enable STOP/SUBSCRIBE commands on integration

x