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Error message descriptions

 

SMS platform error message

Error description

Invalid or missing integration API Key The integration API key is either incorrect or has not been included in the API call.
Integration is not active Your integration is not active. Try to publish your integration first.
Account is not active The account is not active.
Empty message content Message content is empty.
Empty receivers list Destination list is empty.
Message receivers list is too long Too many destination addresses.
Two-way integration error – You should specify correct from number Sender number was not specified or is not connected to your integration.
Two-way integration error – You should use two-way integration to specify from number User specified ‘from’ number but integration isn’t two-way.
Unsupported charset. – [charset] is not supported The specified character set is not supported.
ScheduledDeliveryTime format is incorrect ScheduledDeliveryTime format must be yyyy-MM-dd’T’HH:mm:ssZ
IP lock down violation. – Requests from [ip] forbidden according to settings Couldn’t determine the user’s IP address or it is not in whitelist.
Maximum message parts exceeded. – PartCount is: [partCount] The text component of the message is greater than the permitted 160 characters (70 Unicode characters). SAME AS BELOW
Message exceeds max available characters: [defaultMaxMessageLength] – Please enable message parts to send the message The text component of the message is greater than the permitted 160 characters (70 Unicode characters).
Duplicated destination address found: [] The destination number you are attempting to send to is duplicated.
Number opted out The user has opted out and is no longer subscribed to your service.
In order to send to US numbers, you should use Two-way integration In order to send to US numbers, you need to create a two-way integration.
In order to send to US numbers, you should enable STOP/SUBSCRIBE commands in the integration In order to send to US numbers, you should enable STOP/SUBSCRIBE commands in the integration.
Destination country doesn’t support two-way messaging The specified destination country doesn’t support two-way messaging.
Invalid destination address The destination number you are attempting to send to is invalid.
Daily quota exceeded Certain daily and monthly limits are in place to safeguard against abuse of the system. This limit only applies to your test phones – you will still be able to send test messages and receive simulated responses from the system.
Monthly quota exceeded Certain daily and monthly limits are in place to safeguard against abuse of the system. This limit only applies to your test phones – you will still be able to send test messages and receive simulated responses from the system.
Not Enough Money – You don’t have enough money to complete this operation Insufficient balance to complete the operation.

 

Channels

Find the most up-to-date information about the channels available to communicate with your clients.

SMS

Enable any application, website or system to facilitate local or international one- or two-way SMS communication via an easy one-step integration with our HTTP API.

Documentation
One API

Communicate with your mobile customers via multiple communication channels with a single integration. You can send and receive messages on both WhatsApp and SMS without the overhead of programming individual channels.

Documentation
WhatsApp

As an authorized WhatsApp Business Solution Provider, we assist you in applying for a WhatsApp Business account and number. Integrate with other powerful features available on our platform via our One API.

Documentation

Products

Find the most up-to-date information about the products we offer and how to elevate your engagement with customers.

Chat 2 Pay

Send payment requests to customers via chat for secure, contactless payment experiences.

Documentation
Chat Desk

An easy-to-use web-based application that enables real-time communication with your customers via a single web interface.

Documentation
Chat Flow

A web-based application that allows you to quickly and collaboratively design and deploy conversational experiences across multiple chat applications and connect it to your organization's core functional APIs.

Documentation
Campaign Manager

An online tool that allows you to create a custom SMS campaign within minutes - no coding or developers required.

Documentation

Marketplace

Find the most up-to-date information about Clickatell's Marketplace and how you can utilize it for the distribution and payment acceptance of digital products.

Bank Interfaces API

An explanation of the way Clickatell and banks interact with one another when dealing with purchases. 

Documentation
Transact Result API

Initiates the delivery of the transaction result for a purchase that was made through Clickatell after Clickatell facilitated the dispensing of the product.

Documentation
Reserve and Transact API

Initiates a purchase and fund reservation request to Clickatell.

Documentation
Security Service API

Request authentication tokens to use in all other Clickatell API calls.

Documentation
Transact

A cloud-based platform that allows for the distribution and payment acceptance of multiple digital products.

Documentation
Product Lookup API

Confirm a product's configuration and attributes.

Documentation
In-Flight Transaction Check API

Used prior to a purchase instruction to confirm that no similar transaction is in progress.

Documentation
User Transaction Lookup API

Identify if a new transaction is similar to one of the user's recent transactions so the response details can be used to pre-emptively complete the current transaction details.

Documentation
Customer Account Validation API

Validate a customer's bill payment account number prior to submitting the bill payment purchase request to the vendor.

Documentation
MNO Lookup API

Derive the specific mobile network operator (MNO) for the specified MSISDN.

Documentation
Token Lookup API

Look up tokens/vouchers to present back to the buyer/customer who purchased token-related products via Clickatell's platform.

Documentation
Notifications API

Send notifications to buyer/recipient using different channels.

Documentation
Transaction Lookup API

Used after a purchase to confirm the transaction status.

Documentation
Financial Terms Lookup API

Display the correct fee and settlement amounts as per the contractual agreement for the SKU being purchased.

Documentation
Transact API

Initiates a purchase request to Clickatell.

Documentation

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