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Errors Table

 

Note: If a user submitted more than one message and at least one was rejected, HTTP 207 is returned indicating that message-level responses must be looked at. This condition overrides the codes listed below.

 

Error Code

HTTP Status Code

Error Message

Global Level

Message Level

1

401

Invalid or missing integration API Key

x

 

2

400

Account is not active

x

 

3

400

Integration is not active

x

 

7

401

Originating IP address is not approved in your account

x

 

18

500

Internal error

x

x

19

503

Internal error, please retry

x

x

Generic errors (shared by all channels)

20

402

Insufficient account balance

 

x

21

400

Payload data is malformed

x

 

22

400

Maximum messages per request payload exceeded

x

 

23

400

Invalid or missing parameter: (parameter name)

 

x

24

400

Maximum message content size exceeded

 

x

25

400

Invalid recipient address: (MSISDN)

 

x

26

400

Recipient opted out

 

x

27

400

Recipient not available on channel

 

x

28

400

Recipient not available on sandbox

 

x

29

 

Reserved

 

 

30

400

Content type not supported

 

x

31

400

Media file size exceeds limit of xx MB

 

x

32

400

Media payload size exceeds limit of xx MB

 

x

33

400

Media item not found

 

x

34 to 37

 

Reserved

 

 

38

400

Channel/feature is not active on integration

 

x

39

400

Channel is not available on integration

 

x

40

400

Character set is not supported: (charset)

 

x

41

400

Resource does not exist

x

 

42

400

HTTP method is not supported on this resource

x

 

43

400

Rate limit

x

x

44

400

FROM number is suspended

 

x

45

400

FROM number is not related to integration

 

x

46

400

Demo access has expired

 

x

Channel-specific errors: SMS

100

400

Maximum message parts exceeded

 

x

101

400

Destination does not support two-way messaging

 

x

110

400

USA country limit: must use two-way integration

 

x

111

400

USA country limit: must enable STOP/SUBSCRIBE commands on integration

 

x

Channels

Find the most up-to-date information about the channels available to communicate with your clients.

SMS

Enable any application, website or system to facilitate local or international one- or two-way SMS communication via an easy one-step integration with our HTTP API.

Documentation
One API

Communicate with your mobile customers via multiple communication channels with a single integration. You can send and receive messages on both WhatsApp and SMS without the overhead of programming individual channels.

Documentation
WhatsApp

As an authorized WhatsApp Business Solution Provider, we assist you in applying for a WhatsApp Business account and number. Integrate with other powerful features available on our platform via our One API.

Documentation

Products

Find the most up-to-date information about the products we offer and how to elevate your engagement with customers.

Chat 2 Pay

Send payment requests to customers via chat for secure, contactless payment experiences.

Documentation
Chat Desk

An easy-to-use web-based application that enables real-time communication with your customers via a single web interface.

Documentation
Chat Flow

A web-based application that allows you to quickly and collaboratively design and deploy conversational experiences across multiple chat applications and connect it to your organization's core functional APIs.

Documentation
Campaign Manager

An online tool that allows you to create a custom SMS campaign within minutes - no coding or developers required.

Documentation

Marketplace

Find the most up-to-date information about Clickatell's Marketplace and how you can utilize it for the distribution and payment acceptance of digital products.

Bank Interfaces API

An explanation of the way Clickatell and banks interact with one another when dealing with purchases. 

Documentation
Transact Result API

Initiates the delivery of the transaction result for a purchase that was made through Clickatell after Clickatell facilitated the dispensing of the product.

Documentation
Reserve and Transact API

Initiates a purchase and fund reservation request to Clickatell.

Documentation
Security Service API

Request authentication tokens to use in all other Clickatell API calls.

Documentation
Transact

A cloud-based platform that allows for the distribution and payment acceptance of multiple digital products.

Documentation
Product Lookup API

Confirm a product's configuration and attributes.

Documentation
In-Flight Transaction Check API

Used prior to a purchase instruction to confirm that no similar transaction is in progress.

Documentation
User Transaction Lookup API

Identify if a new transaction is similar to one of the user's recent transactions so the response details can be used to pre-emptively complete the current transaction details.

Documentation
Customer Account Validation API

Validate a customer's bill payment account number prior to submitting the bill payment purchase request to the vendor.

Documentation
MNO Lookup API

Derive the specific mobile network operator (MNO) for the specified MSISDN.

Documentation
Token Lookup API

Look up tokens/vouchers to present back to the buyer/customer who purchased token-related products via Clickatell's platform.

Documentation
Notifications API

Send notifications to buyer/recipient using different channels.

Documentation
Transaction Lookup API

Used after a purchase to confirm the transaction status.

Documentation
Financial Terms Lookup API

Display the correct fee and settlement amounts as per the contractual agreement for the SKU being purchased.

Documentation
Transact API

Initiates a purchase request to Clickatell.

Documentation

Other Resources

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