Getting started

Clickatell enables automated messaging through our Chat Flow application that is included in the Interact and Transact packages.

What is Chat Flow?
Chat Flow is an easy-to-use web-based application that allows you to quickly and collaboratively design, build, and deploy automated conversational experiences across multiple chat applications and connect them to your organization’s core functional APIs.
Chat Flow provides app-like experiences to your customers without the need for them to download another app. It allows you to deliver powerful functionality from right within your customers’ trusted chat app.

For detailed information on how to use the Chat Flow product itself, see the Chat Flow User Guide.

What channels are supported?
Businesses can chat with their customers on the following messaging channels:
  • WhatsApp
  • SMS
  • Apple Messages for Business
  • USSD (Available in certain regions only.)
What features are included?
  • Drag-and-Drop Canvas
  • API Orchestrator
  • Keywords & Shortcuts
  • Previewer (Emulator)
  • Workflow Management & Approvals
  • Channel Management (Routing)
  • Regular Expression Management
  • Environment Management
  • Reporting & Analytics
  • Custom Variable Management
  • 3rd Part Integration (CRM Integration)
Contact our Sales Team to find out how Chat Flow can help you serve customers quicker and more efficiently!

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