Error code 108: Invalid or missing API ID

Archived on 31 August 2020


If you’re seeing Error code 108: Invalid or missing api_id when trying to integrate with a third-party application, it’s likely that the application is trying to point to our old platform.

In November 2016, Clickatell launched a new SMS Platform. Your API authentication key is generated within your Clickatell platform account when you create your integration and will always be a 24-character string in the following basic format: 9sLMn3hjRimPlZHLef4wGB== . This key is not recognized by our old platform and will generate this error.

Check your URL call – if it is pointing to “api.clickatell.com”, you’re trying to connect to our old platform. The URL call to connect to the new Clickatell platform is “platform.clickatell.com/messages”.

When you see this error, please get in touch with our 24/7 support team. Please mention which third-party application you’re trying to integrate with for our support team to assist.

We are actively working with our third-party developers to update their integrations to work with our new SMS Platform.


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