How do I receive a status update for messages sent via WhatsApp from my business to a consumer?

Archived on 31 August 2020


While setting up your WhatsApp integration, you can define the method as well as the destination for the ‘Message Status Callback URL’ where Clickatell will send callbacks for message status changes. The callbacks may arrive in a different order to which they were sent, but a timestamp is included with each.

To set/update this callback, navigate to your WhatsApp integrations in your Clickatell portal, select the relevant integration from the table, and click on the ‘Integration settings’ tab.

Below are the most commonly used WhatsApp status messages:

  • sent – the message was received by the server
  • delivered – the message was delivered to the recipient’s device
  • read – the message was read by the user
  • failed – the message failed to send


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