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Message Status Table

Status code

Callbacks; Query Message Response

Description

1

UNKNOWN

Message not found

2

QUEUED

Queued

3

SCHEDULED

Scheduled for later delivery

4

SENT_TO_SUPPLIER

Sent to supplier

5

DEVICE_ACK

Device acknowledged delivery

6

READ

Read receipt

Generic errors (shared by all channels)

20

EXPIRED

Message has expired

21

STOPPED_BY_USER

Message stopped by user

22

STOPPED_BY_ADMIN

Message stopped by admin

23

DELIVERY_FAILURE

Error delivering message

24

EMULATED

Emulated

25

INSUFFICIENT_ACCOUNT_BALANCE

Insufficient account balance

26

VOLUME_LIMIT

Volume limit exceeded

27

VOLUME_LIMIT_DAILY

Daily volume limit exceeded

28

VOLUME_LIMIT_MONTHLY

Monthly volume limit exceeded

29

RECIPIENT_DOES_NOT_EXIST

Recipient does not exist on channel

Media-related

80

MEDIA_NOT_FOUND

Media not found

81

MEDIA_SIZE_ERROR

Media size error

82

MEDIA_CHECKSUM_FAILURE

Media checksum failure

83

MEDIA_REJECTED_BY_SUPPLIER

Channel supplier rejected media file

84

MEDIA_METADATA_ERROR

Metadata for the media file was not found or does not match the message request

85

MEDIA_ACCESS_ERROR

An access/permissions-related error occurred when handling the media file

SMS-related

100

ROUTING_ERROR

Routing error

WhatsApp-related

130

WHATSAPP_ACCOUNT_PAYMENT_ISSUE

WhatsApp account payment issue

131

WHATSAPP_RE_ENGAGEMENT_REQUIRED

Re-engagement required

132

WHATSAPP_SPAM_RATE_LIMIT_REACHED

Spam rate limit reached

133

WHATSAPP_SERVER_RATE_LIMIT

WhatsApp server rate limit

134

WHATSAPP_HSM_NOT_AVAILABLE

WhatsApp HSM request structure not available

135

WHATSAPP_HSM_PARAM_COUNT_MISMATCH

 

136

WHATSAPP_HSM_IS_MISSING

 

137

WHATSAPP_HSM_DOWNLOAD_FAILED

 

138

WHATSAPP_HSM_PACK_IS_MISSING

 

139

WHATSAPP_EXPERIMENTAL_NUMBER

Non-delivery due to WhatsApp experimental number feature

140

WHATSAPP_TEMPLATE_TEXT_TOO_LONG

Length of the parameters and the template text exceeds the maximum allowed length

141

WHATSAPP_TEMPLATE_FORMAT_MISMATCH

Specified template header format not in the expected format

142

WHATSAPP_TEMPLATE_FORMATTING_POLICY_VIOLATED

Template header parameter formatting not allowed (bold, italic etc).

143

WHATSAPP_TEMPLATE_MEDIA_FORMAT_UNSUPPORTED

Correct media type used in template, but mime type is unsupported.

 

 

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