Getting started
Clickatell enables live agent messaging through our Chat Desk application that is included in the Interact and Transact packages.
What is Chat Desk?
Chat Desk is Clickatell’s easy-to-use customer support software that enables real-time, live agent communication with customers on multiple messaging channels via a single web interface.
Chat Desk integrates seamlessly with Chat Flow for businesses that want to deliver automated messaging in addition to providing human support agents.
Chat Desk also makes monitoring queries, chats, agent performance, and SLAs easier so you can ensure your customers are receiving the best and most efficient service.
For detailed information on how to use the Chat Desk product itself, see the Chat Desk User Guide.
What channels are supported?
Businesses can chat with their customers on the following messaging channels:
- SMS
- Apple Messages for Business
What features are included?
- Live Chat Management
- Agent & Supervisor View
- Agent Assist and Auto-Responders
- Internal Chat with Peers and Supervisors
- Canned Replies
- Chat Routing & Transfers
- Tags, Notes, Flags, and Pending Chats
- Ticket Management
- Department Management
- Build Customer Profiles
- CSAT & NPS Surveys
- Reporting Dashboards
- 3rd Party Integrations (CRM Integrations)
Contact our Sales Team to find out how Chat Desk can benefit your business!
Did you find this information informative?
Submit a Comment
Other Resources
Ask the Community
Visit Stack Overflow to join our community of developers and find the answer you need
Contact Support
Contact our support team and one of our agents will be in touch with you to answer any questions you have