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Getting started

WhatsApp is available on all our platform packages. Certain channel capabilities might only be available on the Interact and Transact packages.

 

What is WhatsApp?

As one of the most-used chat applications in the world, WhatsApp is the ideal chat channel to use for your business to see higher delivery, open and conversion rates.

The WhatsApp Business offering from Clickatell delivers ways for businesses to provide engaging, secure customer service and support experiences to their users globally on the world’s no.1 messaging channel. As an authorized WhatsApp Business Solution Provider, we will assist you in applying for your own WhatsApp Business account and number, and show you how to integrate with the other powerful features available on the Clickatell platform. 
 
Note: this is not to be confused with the WhatsApp Business app.
 
Clickatell’s Chat Commerce Platform enables advanced messaging functionality through access to the WhatsApp Business API as part of our own cloud-hosted platform, and currently allows up to 500 messages to be sent per second.
 
For detailed information on how to use the WhatsApp channel, see the WhatsApp User Guide.
 
 
What applications are supported?

Once your WhatsApp channel is activated, it will also be available to use with the following Clickatell products:

 

Benefits of Clickatell’s WhatsApp offering
  • Supercharged service delivery and customer support using The Chat Commerce Platform to automate and orchestrate great customer experiences via the WhatsApp interface.
  • Reuse of integration across multiple touch points.
  • Access to the latest WhatsApp Business API features.
  • Access to subject matter experts and WhatsApp beta programs.

 

Note: If you are still using our WhatsApp RESTful API. For more information on this API, see the relevant section in our Archive. Going forwards, all new WhatsApp integrations will be done via our One API (as discussed in this document). 

Channels

Find the most up-to-date information about the channels available to communicate with your clients.

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SMS

Enable any application, website or system to facilitate local or international one- or two-way SMS communication via an easy one-step integration with our HTTP API.

Documentation
One API

Communicate with your mobile customers via multiple communication channels with a single integration. You can send and receive messages on both WhatsApp and SMS without the overhead of programming individual channels.

Documentation
WhatsApp

As an authorized WhatsApp Business Solution Provider, we assist you in applying for a WhatsApp Business account and number. Integrate with other powerful features available on our platform via our One API.

Documentation

Products

Find the most up-to-date information about the products we offer and how to elevate your engagement with customers.

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Chat 2 Pay

Send payment requests to customers via chat for secure, contactless payment experiences.

Documentation
Chat Desk

An easy-to-use web-based application that enables real-time communication with your customers via a single web interface.

Documentation
Chat Flow

A web-based application that allows you to quickly and collaboratively design and deploy conversational experiences across multiple chat applications and connect it to your organization's core functional APIs.

Documentation
Campaign Manager

An online tool that allows you to create a custom SMS campaign within minutes - no coding or developers required.

Documentation

Marketplace

Find the most up-to-date information about Clickatell's Marketplace and how you can utilize it for the distribution and payment acceptance of digital products.

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Bank Interfaces API

An explanation of the way Clickatell and banks interact with one another when dealing with purchases. 

Documentation
Transact Result API

Initiates the delivery of the transaction result for a purchase that was made through Clickatell after Clickatell facilitated the dispensing of the product.

Documentation
Reserve and Transact API

Initiates a purchase and fund reservation request to Clickatell.

Documentation
Security Service API

Request authentication tokens to use in all other Clickatell API calls.

Documentation
Transact

A cloud-based platform that allows for the distribution and payment acceptance of multiple digital products.

Documentation
Product Lookup API

Confirm a product's configuration and attributes.

Documentation
In-Flight Transaction Check API

Used prior to a purchase instruction to confirm that no similar transaction is in progress.

Documentation
User Transaction Lookup API

Identify if a new transaction is similar to one of the user's recent transactions so the response details can be used to pre-emptively complete the current transaction details.

Documentation
Customer Account Validation API

Validate a customer's bill payment account number prior to submitting the bill payment purchase request to the vendor.

Documentation
MNO Lookup API

Derive the specific mobile network operator (MNO) for the specified MSISDN.

Documentation
Token Lookup API

Look up tokens/vouchers to present back to the buyer/customer who purchased token-related products via Clickatell's platform.

Documentation
Notifications API

Send notifications to buyer/recipient using different channels.

Documentation
Transaction Lookup API

Used after a purchase to confirm the transaction status.

Documentation
Financial Terms Lookup API

Display the correct fee and settlement amounts as per the contractual agreement for the SKU being purchased.

Documentation
Transact API

Initiates a purchase request to Clickatell.

Documentation

Other Resources

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